What do you need help on?
Who are we and more about Eyesland.
Shelf life? Type of lenses? Materials? Get it answered.
Wear and Care
There's so many crucial tips that we always missed out!
Where do we ship to, shipping details and tracking.
Having a problem with your orders? We can help you.
We're sorry if there's a mistake, but let's resolve it together!
Welcome to Eyesland, let's get to know each other better!
We currently do not have a physical store and you can now only order on eyesland.my
We are based in Penang, Malaysia. We ship to West and East Malaysia, Singapore and Indonesia so you can receive your package within 1-6 business days.
You can contact us by email, WeChat/Whatsapp at email@example.com and we will reply to you within 24hours. For more information, please refer here.
We have 4 main categories of lenses for you to choose and let us help you make that decision in ease!
Monthly (1 pair) can be used as many time as you want for 90 days after opening. Daily lenses (5 pairs) can be used 1 time and should be discarded at the end of the day.
The life span of unopened contact lens is stated on the information section on the bottle/blister. Example: EXPIRED DATE 1 DEC 2025, LIFE SPAN 6 MONTHS If the contact lens is being opened on 7 April 2020. it is able to last until 7 October 2020. If it is unopened, it is able to last until 1 Dec 2025.
Base curve (B.C) is the curvature of the back surface of the lens where it determines the type of fit the lens must have to match the natural curvature of your eye. Effect diameter (Eff DIA) is how big the graphical part of the lens, so the bigger it is gives you a more dolly look!
All our lenses are available from power -0.00 to -8.00 . At the moment we only sell lenses in pairs of the same power so if you need different powers, you should order 1 pair of each prescription.
We do not have lenses for astigmatism, but stay tune for more updates!
Depending on the type of lenses, we currently have:
i) Monthly lenses use Polymacon which contains 38% water.
ii) Daily color lenses use Terpolymer which contains 55% water.
iii) All Day Comfort daily lenses use Methefilcon which contains 57% water.
iv) Pro Series Monthly lenses use Silicone Hydrogel which contains 42% water.
A silicone hydrogel is the newest generation of soft contact lenses which is a soft, water-holding polymer plastic used to make contact lenses where it has extended wear (up to 24 hours), and its high oxygen flow promote increased comfort and performance. Read about it here.
For beginners or customers whom has difficulties cleaning your contact lenses every night, daily softlens is the best choice as you throw away the lenses that has impurities and protein built up at the end of day. If you don't mind going through a detailed caring process, monthly contact lens is thicker and last longer than daily lens. This is because monthly lens has to prevent drying during storage and to last for 30 days.
The inner diameter of every lens is different, inner diameter is the clear part at the center of the lens. If you are not used to wearing lens with small diameter, you will feel that the vision is being blocked by the decorative pattern of the softlens.
Wear and Care
It’s not hard to take care of your contact lenses/contact lens’ case! But here are some tips for you to make sure you get your gleaming eyes while staying safe!
We believe that successful lens wear depends more on responsibility and attitude than age. We recommend you contact your Eye Care Professional to determine if your child is a good candidate for contact lenses.
For beginners, it is normal to experience different sensation compare to bare eyes (without softlens). Do not forget to soak the softlens in designated solution overnight before wearing. If you wear the softlens directly after removing from the bottle, your eyes might feel stingy (the solution in the bottle is preservative water, not cleansing solution for softlens).
Are you worried your contact lenses will melt in sauna or over barbeque? Don’t worry, this is false. The lens material can only decompose at temperatures much higher than the boiling point of water. Also, it’s physically impossible your contact lens will slide behind your eyes as a membrane covers your eye and connects to the inside of your eyelids.
It’s important to find beauty lenses that do not compromise on health and safety. One of the most common problems is that many coloured contact lenses leave your eyeballs in direct contact with their pigments and at Barbie Eyesland our contact lenses do not do so. Read how to prevent eyes’ infection here.
Please consult your doctor/eye care professional for advices on this.
You may refer to this link for a detail guide on how to do so!
Do not wear contact lens for a whole day without removing it at all. The encouraged duration for wearing contact lens is only for 8 hours a day (unless it's silicone hydrogel which can last up to 24 hours). And no, you cannot sleep with your contact lenses. Take off your contact lens and rub with solution before your nap if you can. If you happen to fall asleep unintentionally while wearing contact lens, use eyedrops when you're awake.
Do not attempt to rehydrate dried out contact lens and discard them immediately. The inner structure of the contact lens has destroyed and you should not wear rehydrated dried out lens as his might result in severe eye irritation, bacteria infection and physical damage to the cornea.
There's a few signs such as i) experiencing stingy feeling on eyes; ii) shape of the lens does not look normal; iii) minor/major scratches on the lens surface; iv) curvature of lens is not perfect. Discard your lens once you experience these to avoid irritation!
It's a BIG NO! Before placing the softlens into the lens's case and soak, it must be cleansed to avoid bacteria breeding. Cleansing of softlens can be done manually (rub gently using hand) or using a softlens cleansing device. You CANNOT reuse any solution that has been used prior. In addition, the solution in the blister for daily softlens is not sterile once open and it is unable to store and disinfect your softlens. Daily softlens is able to be used once and must be discard after removing from your eye.
You can use multipurposes solution. The pH for the multipurpose solution is different from our eyes, so it is a must to soak the contact lens with multi-purpose solution to neutralize the softlens's pH for at least 8 hours. You can purchase our recommended solution or refer to this link to see how to clean and store your contact lenses.
Never try and clean your contact lenses with water, whether it's bottled or from the tap. This can lead to serious eye infections!
Usage of softlens cleansing solution as eye drops is not encouraged as cleansing solution contains preservative and disinfecting components which may cause irritation whereas eye drops normally contains contents that are formulate according to the tears to suit the eye environment.
Shipping can be a major headache for a lot of customers and we want to make your shopping experience as breezy as possible!
Malaysia: We offer free shipping for West/East Malaysia with no minimum quantity.Singapore: Free shipping for orders below 14 pairs, otherwise it will be RM28 (SGD 9).Indonesia: A small fee of RM35 (119,372.4 IDR).
Postage couriers used by Eyesland will be depending on convenience and location such as: J&T Express, DHL, Poslaju, Skynet, SF Express and NinjaVan. For Singapore, we will only be using SF Express.
Once your order has been shipped, you will receive an order confirmation email and it will be updated with a tracking number after our designated courier has picked up the parcel. Simply use the tracking number provided to track your package’s most up-to-date delivery information online below (For more information, refer to here):
Malaysia: You can track it at J&T's website.
Singapore: You can track it at Ninja Van Malaysia's website and after when it crosses borders to Singapore, you can get the latest updates from Ninja Van Singapore's website.
Customs, duties, and taxes are not included in the total price of the purchases upon checkout but fret not, usually most country there’s no duties if item is below certain value.
If you were absent when a delivery attempt was made, your package will be sent to your local post office. Please call the relevant post office listed in your tracking and arrange for 2nd delivery or self collection.
We are so sorry to hear about this issue, you can contact us by email, WeChat/Whatsapp at firstname.lastname@example.org and we will reply you within 24hours.
Before we place an order, there's so much we can ask! Let's answer those!
You can click on any product, add to cart and complete your details and payment to place an order. For more information, do refer to this video.
Once payment is complete it will be shipped out within 24hours and take 1-3 working days for courier service to deliver for Malaysia, 4-7 working days for Singapore and 5-7 working days for Indonesia.
Please double check your email inbox, spam/junk folder for the confirmation email. Once you make an order, you will receive 2 seperate emails from us where the first email will be your confirmation email, letting you know that we have received your order. The second email will be sent when we have shipped out your package. It takes about 1-2 business days to prepare an order.
We currently accept all major supported debit/credit cards, PayPal and NetsQR.
If your order has not yet shipped, please contact us immediately on WhatsApp and we will change immediately if it's not shipped out yet. Please note that we are not responsible for extra charges and lost package if the issue is due to the wrong info provided by the customer.
We are unable to make amendments to orders once they are successfully processed.
We understand that you're unhappy with your purchases ☹️, let us know how can we help.
You are unable to cancel your order but if there's anything we can help, do contact us by email, WeChat/Whatsapp at email@example.com
Please contact us at firstname.lastname@example.org along with this template and we shall attend to this as soon as possible.
Please use this template to send an email to us at email@example.com and after we have agree on an exchange/refund, do send your full set of unopened contact lenses back to us and we will follow-up with you through any medium of contact proceed with the exchange/refund within 14 working days.
Return postage not covered if it’s change of mind or other similar reasons. But we will cover it if it’s was a mistake from our end.